Refund policy

Shipping Policy – Kitty World

At Kitty World, we want to make sure your shopping experience is as smooth and enjoyable as possible. Here's everything you need to know about our shipping process.

Order Processing

All orders are processed within 2–4 business days after your order is placed.

During this time, our team carefully prepares and packages your items to ensure they arrive in excellent condition.

Please note that orders are not processed or shipped on weekends or public holidays.

Shipping & Delivery Times

Once your order has been processed, the estimated shipping time is 5–10 business days.

Estimated delivery breakdown:

  • Order Processing: 2–4 business days

  • Shipping & Transit: 5–10 business days

  • Total Estimated Delivery: 7–14 business days

Please note that delivery times are estimates and may vary depending on your location, carrier operations, customs procedures, or unexpected delays.

Order Confirmation & Tracking

Once your order is placed, you will receive an order confirmation email.

When your package has been shipped, you will receive a shipping confirmation email with tracking information, when available, so you can follow your order's journey.

Shipping Delays

While we always do our best to deliver your orders on time, occasional delays may occur due to high shipping volumes, holidays, weather conditions, or circumstances beyond our control.

We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure that your shipping address is correct and complete when placing your order.

If you notice an error, contact our customer support team as soon as possible. We will do our best to assist you before your order is shipped.

Need Help?

If you have any questions about your order, shipping times, or delivery status, please contact us through our website.

Thank you for shopping at Kitty World! We're happy to bring a little extra cuteness into your everyday life.